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Time periods for filing a claim

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  • Time periods for filing a claim

    Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the cargo has been delivered in good condition and in accordance with the contract of carriage.
    In the case of loss of, damage or delay to cargo a complaint must be made to the Carrier by the person entitled to delivery.

    Based upon the time limits as set forth in the Warsaw Convention as amended at the Hague 1955 and the Montreal Convention 1999, a preliminary claim must be filed shortly after receipt of your shipment.
    The time limits reffered to above are: Time periods for filing a claim:

    A cargo claim is a written complaint demanding financial compensation for damage, loss or delay of cargo whilst under a contract of carriage.
    To consignment whole or in part 14 days from receiving consignment
    Loss of whole consignment 120 days from the AWB issuing date
    Loss of part of the consignment 14 days from receiving consignment
    To complete consignment or part of it 21 days from the placing date
    To consignment whole or in part 14 days from receiving consignment
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